Refund and Returns Policy

Online customers have the right to cancel their order within 14 days of receiving their goods.

If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. You will receive a refund minus the cost of shipping.

In the unlikely event that your item arrives damaged, please get in touch and it will be replaced or refunded.

Commissions and customised or personalised items cannot be returned unless there was a problem with damage in transit.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or damaged.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@carolmcewan.scot

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns Address

Please return items along with your name, address and order number to:

Carol McEwan Art
15 Baldovan Road,
Dundee
DD3 9DY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need more help?

Contact us at hello@carolmcewan.scot for questions related to refunds and returns.